Your British Airways Complaints, Resolved.

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British Airways Complaints Made Easier

If you're having problems with a British Airways product or service and want to make a complaint then use to take your complaint to a Director for rapid response. Complete our easy form on the homepage to send your complaint straight to a decision-maker at British Airways and get an answer. fast tracks your British Airways complaints to Directors for effective resolution takes your complaint to a Director at British Airways for action then monitors it through an advanced tracking system, sending regular reminders and making calls to ensure the issue is not forgotten. When there's still no response from British Airways, your issue is escalated to the CEO and tracked, keeping you informed at all times. If there's no reply from the British Airways CEO, our experienced monitoring team immediately take over, making calls and/or writing letters to the British Airways executive office to find out why there has been no response to your British Airways complaints. Once they've established the problem, the team resubmits the case to British Airways for you and continues monitoring it.

The team are persistent and determined to ensure your British Airways complaints get resolved.

Save time and trouble is an independent service that will handle your British Airways complaints for you. We personally create high-level dialogues with people at British Airways who can understand your problem and promptly authorize suitable action to provide satisfaction.

The team and tools supervise this process from beginning to end to ensure your satisfaction.

How to Complain Using

How it Works

Describe your complaint with our helpful prompts

Add documents and/or photos

We take your complaint to a Director for an answer

We follow up, send reminders and make calls

100% Satisfaction Guarantee

How helps to resolve your British Airways complaint

You've got a complaint

What's your complaint?

Upload documents and/or photos. 

How would you like it resolved?

We take it to a Director

Forget call centers and employees that can't make decisions

Your issue is taken straight to a Director or Decision-Maker for a fast response

You get an answer

Your issue is tracked and you are informed of all progress

Reminders are issued by email, post, fax or telephone.

Customer Reviews

"I ordered a large kitchen and appliances from IKEA. The items were not delivered on two occasions as scheduled. When the items did finally arrive, several parts were missing. Their customer service got me nowhere. I complained through and promptly heard from a senior decision maker offering me sensible compensation for the additional costs I incurred."

100% would use again.

Amanda J.

"I purchased two new phones that didn't work properly. The customer support service was useless so I made a complaint through I was soon contacted by a high level decision maker and my problems were resolved promptly."

Job well done!

Melinda T.

Why Complain?


About 25% of customers are unhappy with goods or services, yet very few complain directly to the business or organization.


"I don't know how to complain!"
"I don't know who to contact!"
"It's too time-consuming!"
"It's not worth the effort..."
"I'll never get anywhere anyway..." can overcome all these obstacles for you, making filing a complaint effortless, straightforward and simple.

We're Independent is an independent service to help resolve complaints you may have with defective goods, poor service, mistakes and other problems when dealing with all types of businesses and organizations. We take no sides. We provide you with the facilities and prompts to state your complaint and upload supporting documents like receipts, bills, letters or photos.
When you're happy with the report, we'll get it in front of a Director or senior decision-maker for an answer.
We constantly monitor your issue using our advanced tracking system. We send reminders and escalate your case to ensure it isn't forgotten.

Our mission is to "Take it to the Top" to ensure your complaint gets the attention it deserves.

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